Noo-Can-Do Refund and Returns Policy

Thank you for shopping at Noo-Can-Do, your destination for unique, handmade cards and stationery. We take pride in the craftsmanship and quality of our products. Due to the handmade and often personalised nature of our items, we have a specific policy regarding returns and refunds.

Understanding Our Policy:

All our cards and stationery are handcrafted with meticulous attention to detail. Please understand that due to the bespoke nature of these products, we operate with a strict no automatic returns policy.

No Refunds:

Noo-Can-Do does not offer refunds for purchased items.

Replacement Considerations:

While we do not offer refunds, we understand that exceptional circumstances may arise. If you believe there is a significant issue with your order, such as damage during shipping or a serious defect, you must contact Cynthia Young directly at cynthia@noocando.com or +27 84 240 5330 within 3 days of receiving your order.

Contacting Cynthia Young:

• Please provide your order number, a detailed description of the issue, and clear photographs of the product in question.
• Cynthia will personally review each case and determine if a replacement is warranted.
• Replacements are subject to availability and at the sole discretion of Noo-Can-Do.

Conditions for Replacement:

• Replacements may be considered only for significant defects or damage incurred during shipping.
• Variations in color, texture, or minor imperfections inherent in handmade items are not considered defects.
• Any replacement decision is made by Cynthia Cross.

Acknowledgement of Purchase:

• By placing an order with Noo-Can-Do, you acknowledge and agree that handmade cards and stationery are generally non-returnable due to their unique nature.
• You are agreeing that you understand that you are purchasing a hand made item, and that it will not be exactly like a mass produced item.

Important Notes:

• Please carefully review product descriptions and images before placing your order.
• If you have any questions or concerns about a product, please contact us before making a purchase.
• Please ensure that your shipping address is correct before finalizing your order.

We appreciate your understanding and support of our handmade business.

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