Noo-Can-Do Privacy Policy

Effective Date: 18 March 2025

1. Introduction

Welcome to Noo-Can-Do! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website – www.noocando.com and use our ecommerce services. We comply with the South African Protection of Personal Information Act (POPIA) and are dedicated to maintaining the highest standards of data protection.  

We collect various types of information to provide and improve our services. This includes:

• Personal Information:
  • Name, surname, and contact details (email address, phone number, postal address).
  • Purchase history and preferences.
  • Communication records (emails, chat logs).
  • Any other information you voluntarily provide to us.
• Non-Personal Information:
  • Website usage data (IP address, browser type, device information).
  • Cookies and similar tracking technologies.
  • Aggregated and anonymized data.

3. How We Collect Information

We collect information in the following ways:

• Directly from you: When you either register an account, place an order, subscribe to our newsletter, or contact us.
• Automatically: Through cookies and other tracking technologies when you browse our website.
• From third parties: Such as payment processors and delivery services.

4. Use of Your Information

We use your information for the following purposes:

• To process and fulfill your orders.
• To manage your account and provide customer support.
• To communicate with you about our products, services, and promotions (with your consent).
• To improve our website and services.
• To comply with legal obligations.
• To prevent fraud and ensure security.
• To personalize your shopping experience.
• For internal record keeping.

5. Disclosure of Your Information

We may disclose your information to:

• Service providers: Such as payment processors, delivery services, and IT support.
• Legal authorities: When required by law or to protect our rights.
• Business partners: With your consent, for marketing and promotional purposes.
• In the event of a merger, acquisition, or sale of assets.

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Secure server infrastructure.
• Regular security audits.
• Access controls and authentication.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect website usage data. You can manage your cookie preferences through your browser settings.

Under POPIA, you have the following rights:

• Right to access: You can request access to your personal information that we hold.
• Right to rectification: You can request correction of inaccurate or incomplete personal information.
• Right to erasure: You can request the deletion of your personal information (subject to legal obligations).  
• Right to restriction of processing: You can request limitations on how we process your personal information.  
• Right to data portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to object: You can object to the processing of your personal information for direct marketing or other purposes.
• Right to lodge a complaint: You can lodge a complaint with the Information Regulator of South Africa.
• Right to not be subject to automated decision making: You have rights regarding decisions made by automated processing.

9. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. 

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new policy. 

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

• Email: cynthia@noocando.com
• Postal Address: 27 10th Avenue, Voelklip, Hermanus, 7200.
• Information Officer: Cynthia Young

12. Information Regulator

You have the right to lodge a complaint with the Information Regulator of South Africa:

• Website: www.justice.gov.za/inforeg
• Address: SALU Building, 316 Thabo Sehume Street, Pretoria
• Phone: 012 406 4818
• Email: POPIAComplaints@inforegulator.org.za

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Quick Link to Refund and Returns Policy